Order support

Order support

For assistance, email ordini.merosa@gmail.com. Include your order number and, if available, the customization ID.

Changing names, language or image

Contact us as soon as possible. If production has not yet reached a stage that makes the change impossible, we will assess the request. Once production has started, we cannot guarantee changes.

Special requests

Order notes are reviewed before production when they require checking. We may contact you for clarification or, where necessary, send a preview for approval.

Damaged, incorrect or non-conforming product

Send your order number, a description of the issue and photographs of the product and packaging where useful. Personalization does not limit the rights provided by the legal guarantee of conformity.

Shipping problems

For failed delivery, damaged parcels or other issues, include the order number and tracking information if available. We will provide the next steps.