Privacy policy

Last updated: November 1, 2026

INSIDERHUB operates this store and website, including all related information, content, features, tools, products and services, in order to provide customers with a curated shopping experience (the "Services"). INSIDERHUB is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use and disclose users' personal information when they visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you confirm that you have read this Privacy Policy and understand how we collect, use and disclose information as described here.

Personal information we collect or process

When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot identify or reasonably be linked to you. Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from them:

• Contact details, including name, address, billing address, shipping address, phone number and email address.
• Financial information, including credit and debit card numbers and financial accounts, payment card information, financial account information, transaction details, payment method, payment confirmations and other payment details.
• Account information, including username, password, security questions, preferences and settings.
• Transaction information, including items viewed, placed in the cart, added to a wishlist, purchased, returned, exchanged or cancelled, and past transactions.
• Communications with us, including information provided when communicating with us, for example when submitting a customer support request.
• Device information, including information about your device, browser or network connection, IP address and other unique identifiers.
• Usage information, including information about how and when you interact with or browse the Services.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide personal information;
• Automatically through the Services, including from your device when you use our products or services, visit our websites, and through cookies and similar technologies;
• From our service providers, including when we engage them to enable certain technologies and when they collect or process personal information on our behalf;
• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

• Provide, personalize and improve the Services. We use personal information to provide the Services, including performing our contract with you, processing payments, fulfilling orders, saving preferences and items of interest, sending account notifications, processing purchases, returns, exchanges or other transactions, creating, maintaining and managing accounts, arranging shipping, facilitating returns and exchanges, enabling reviews, and creating a personalized shopping experience, such as recommending products related to your purchases. This may include using personal information to further personalize and improve the Services.
• Marketing and advertising. We use personal information for marketing and promotional purposes, for example to send marketing, advertising and promotional communications by email, SMS or post, and to display online advertising for products or services on the Services or other websites, including based on items previously purchased or added to the cart and other activity on the Services.
• Security and fraud prevention. We use personal information to authenticate accounts, provide a secure payment and shopping experience, detect, investigate or act on possible fraudulent, illegal, unsafe or harmful activity, and protect public safety and our Services. If you choose to use the Services and register an account, you are responsible for keeping your credentials secure. We strongly recommend that you do not share your username, password or other access details.
• Communications with you. We use personal information to provide customer support, respond to requests, provide effective services and maintain our business relationship.
• Legal reasons. We use personal information to comply with applicable laws or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil proceedings, potential or actual disputes or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

• Shopify, vendors and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping.
• Business and marketing partners to provide marketing services and display advertising. For example, we use Shopify to support personalized advertising with third-party services based on your online activities across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to ask us not to share your information for targeted advertising and marketing based on your online activities across different merchants and websites. .
• When you direct us, request us or otherwise consent to disclosure of certain information to third parties, for example for product shipping or through social media widgets or login integrations.
• Our affiliates or other companies within our corporate group.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations, including responding to subpoenas, search warrants and similar requests, to enforce applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information relating to access to and use of the Services in order to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than where you live, in order to provide and improve the Services. In addition, to help protect, grow and improve our business, we use certain advanced Shopify features that combine data and information obtained from your interactions with our store, other merchants and Shopify. To provide these advanced features, Shopify may use personal information collected about your interactions with our store, other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding this use. For more information about how Shopify uses personal information and the rights available to you, see the Shopify Consumer Privacy Policy. Depending on where you live, you can exercise certain rights regarding your personal information through the Shopify Privacy Portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found there. Information you provide in public or semi-public areas, including information shared on third-party social networking platforms, may be visible to other users of the Services and/or users of those third-party platforms, without limitation as to their use by us or third parties. The inclusion of such links does not, by itself, imply endorsement of the content on those platforms or of their owners or operators, except as stated in the Services.

Children's data

The Services are not intended for use by minors, and we do not knowingly collect personal information from children below the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you can contact us using the details below to request deletion. As of the effective date of this Privacy Policy, we are not aware that we "share" or "sell", as those terms are defined by applicable law, personal information of individuals under 16 years of age.

Data security and retention

Please note that no security measure is perfect or impenetrable and we cannot guarantee "absolute security". In addition, any information you send us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information.

How long we retain personal information depends on several factors, such as whether the information is needed to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances and, in some cases, we may refuse your request as permitted by law.

• Right of access / information. You may have the right to request access to personal information we hold about you.
• Right to deletion. You may have the right to request deletion of personal information we hold about you.
• Right to correction. You may have the right to request correction of inaccurate personal information we hold about you.
• Right to portability. You may have the right to receive a copy of personal information we hold about you and request that it be transferred to a third party, subject to certain circumstances and exceptions.
• Communication preferences. We may send promotional emails; you can opt out at any time using the unsubscribe option shown in our emails. If you opt out, we may still send non-promotional emails, for example relating to your account or orders.

You can exercise any of these rights where indicated in the Services or by contacting us using the details below. To learn more about how Shopify uses personal information and the rights available to you, including rights relating to data processed by Shopify, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing requests, as permitted or required by applicable law. In accordance with applicable laws, you may appoint an authorized agent to make requests on your behalf. Before accepting such a request, we may require proof that the agent is authorized to act for you and may need you to verify your identity directly with us. We will respond within the time required by applicable law.

Complaints

If you have complaints about how we process personal information, contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of responsible data protection supervisory authorities here.

International transfers

Please note that we may transfer, store and process personal information outside the country where you live.

If we transfer personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, as appropriate, unless the transfer is to a country deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the updated Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or to exercise any rights available to you, email us at merosasrl@gmail.com. You can find our other contact details in the contact information policy. For the purposes of applicable data protection laws, we are the controller of your personal information.